Monday, August 06, 2007

Lulu Sucks

Pass it on.

44 comments:

heltershelter said...

Two weeks ago, I decided to self-publish my book using Lulu's services. I cannot express what a nightmare this turned out to be. During the book set up process, they state that publishing is free. Once the set up is complete, you are lead to a page that tells you that in order to have them submit your book to stores (such as Amazon and Barnes & Noble), you need to buy a publishing package. For $50, you are assigned your own ISBN number and your book will be submitted to these stores. After I paid for this service, I was then lead to a page stating that in order for my book to be approved for sales at these stores, I must pay for a proof copy and check it for errors. So I did. The book arrived and looked fine. Suddenly, a few days ago, I received an email saying "Congratulations! Your ISBN application has been approved. Now you must order proof copy before you can sell your title at Amazon, etc." Naturally, I went to customer service (which is a live instant message forum... no phone number is provided). I first spoke with Rey G and explained that I already bought a proof copy as instructed and it's fine. He told me I needed to revise my book by inserting the new ISBN into the copyright page. HE SAID I DIDN'T HAVE TO PURCHASE another proof as long as I was happy with the first one. So I Did what he told me to. After revising the book, I tried to approve it for distribution... I was instead promted to BUY A PROOF COPY. I went back to customer service and spoke with Mark B, explaining my situation. He told me that I had to purchase another copy. Feeling confused and purposely mislead, I went to BBB online and found the email address associated with "Mo Tinani" at mtinani@lulu.com and was instructed to contact this person first. So I did. After explaining these events, I was told that not only would I have to pay for another proof copy (despite buying one already AND being told by Rey G that I didn't need to), but it gets MUCH worse. I was told "I'm sorry that you have not gotten firm answers to your question. The way our Distribution process works is that everytime you go through a revision of your book, it will ask you to purchase and approve a proof copy. This is for your own benefit, since changes across the distribution channels take weeks and revisions also cost $80. So, it's better to order a proof copy and be safe than have errors down the line." WAIT A MINUTE: WHAT'S THIS ABOUT AN $80 REVISION FEE?! ***Nowhere before, during or in check out, nor through conversations with customer support, was this new fee mentioned to me. I was then told that in order for books to be approved for sales at Amazon and Barnes & Noble. In exact words "The system charges you $80 once you approve your book to make changes. I'm not saying you have to pay. Obviously, you have not approved your book. My point is that it is very important that you have a proof copy in front of you before approving your book because once you approve, it takes time and money to make changes." I was then lead to a link on their site disclosing these "extra" fees. It is important to note that this page is hidden and NOT ATTACHED to set or check out pages. In fact, I, like many others I've spoken with on message boards and websites, also complain of similar incidents. Since day one, I have been mislead by the site's text and customer support. Instead of handling this mess, they kept adding new fees as we went along. Because of this, I simply requested a refund for the $50 I paid to have my book sent to online retailers. They refused. I also know that a few people who filed complaints at BBB online, told me their case was considered resolved even though they did't agree. my wife and I are honest people. Believe me, I wouldn't spend time and energy on this for no good reason. I have been mislead repeatedly by three people and site text. All I ask for is a refund and was denied. I simply requested a refund for $50 which I paid for the ISBN AND submission of my book to online retailers such as Amazon and Barnes & Noble. They don't need to refund the proof copy I purchased, since I received that. Make no mistake: The $50 for the self-publishing package CLEARLY includes book submission, otherwise no one would pay that fee (why would they, since selling your book on Lulu's webite is free... the $50 fee is what gets a book to retailers). They are very clever over there and will undoubtedly pretend that these policies are disclosed to clients. They are not. They show you the policies after you pay them and only after you complain. If I were to open a business online and say "Hey guys. Listen- I'll put send your book to retailers and give you an ISBN number for $50" and after they pay me, send them another two bills for $80 and $14 saying "Oh... you didn't look at the secret- hidden page disclosing these fees, buried in our site. Oh well." That would be unethical. I simply want a refund for the $50. It's MORE than fair, considering the migraine I now have.

Kris said...

I just ran into a serious LULU sucks issue too. I ordered calendars for Xmas for my friends and family. A large flashing banner ad said all orders placed beofre the 17th would arrive before xmas. So I ordered on the 10th assuming they would arrive in plenty of time. But apparently I picked the wrong shipping even though publishing is only supoosed to take 5-7 days. One online rep said it would arrive before Xmas - one said I picked the wrong shipping so it would take weeks. I asked to upgrade shipping to the address I am leaving to go to for the holidays - but they said it was impossible to update even though the calendars ARE STILL NOT PRINTED. No phone number to call. No ifs and or buts. I will nver buy anyhting from them again. Apparently customer service isn't something they belive in.

Kris said...

I just ran into a serious LULU sucks issue too. I ordered calendars for Xmas for my friends and family. A large flashing banner ad said all orders placed beofre the 17th would arrive before xmas. So I ordered on the 10th assuming they would arrive in plenty of time. But apparently I picked the wrong shipping even though publishing is only supoosed to take 5-7 days. One online rep said it would arrive before Xmas - one said I picked the wrong shipping so it would take weeks. I asked to upgrade shipping to the address I am leaving to go to for the holidays - but they said it was impossible to update even though the calendars ARE STILL NOT PRINTED. No phone number to call. No ifs and or buts. I will nver buy anyhting from them again. Apparently customer service isn't something they belive in.

heltershelter said...

Getting ripped off by Lulu? Report Lulu to Amazon and Barnes & Noble... believe me, Amazon listens. They don't want to be associated with these losers.

Lulu.com said...

Hello. I'm a representative of Lulu.com and after reading your comments on this blog I would like to take this opportunity to say that I am very sorry about the negative experience you’ve had on our site.

Lulu’s distribution service offers individual authors the opportunity to get their books into mainstream distribution channels. This concept is admittedly very new in the publishing world today but something we are trying very hard to perfect and make easier for our creators on a daily basis. To this end, we strive to set clear expectations for our users before they make a commitment to pay for a distribution package. Because mistakes after the approval process for distribution are both very time consuming and costly, our main focus, both from an organizational, as well as customer service standpoint, is to help authors get their books exactly as they intend, which is why we must charge revision fees and require our authors to first purchase a proof copy of their book.

Again, we are very sorry if we have not lived up to your expectations and would like to make things right for you. Please contact our customer service team at orders@lulu.com I promise we will work with you to see that you are satisfied with our service this time around.

Regards,
Adam

rafdesign said...

I am a graphic designer. I had problems with Lulu too. The print quality varies a lot, from good to not so good. I wasted about 2 hours with their customer services. They try to deny everything. I don't mean to expect top quality, but they customer services is really slow and trying so hard to deny everything. I doubt I will use their services again.

scoreselling said...

I am sorry to say that all of your experience, though bad, pale in comparison to mine. Lulu is absolutely the worst rip-off on the face of the planet. I spent $646.58 on them and this is what happened...

http://luluscam.wordpress.com/

Cindy said...

I am a poor college kid who also got cheated by lulu.com!
I tried to print out my portfolio to send to grad schools and companies because my professor raved about how awesome they were. So I gave it a try and $50 later, they send me my portfolio - entirely messed up.

I wanted my first page of my portfolio to start on the left side (back side of the front cover) instead of the right side (like a normal book) and I had selected the 'portfolio' option on lulu.com thinking that I was free to customize the pages whichever way I wanted. What ended up happening was that they printed it out on the right side anyways, offsetting all my pages by 1.
All my lovely stitched together panoramas, large watercolors, large charcoals - every image in my portfolio is now chopped in half and put on the same page (front side and backside).

Then after talking to customer support for 3 hours to a 'Michelle D' and then a 'John K', they told me that it was 'universally known that ALL publications start on the right side' and sucks for me to have been SO retarded as to think that I could possibly go against the grain and change that!

I go to office depot for my printing needs now, so I can see what they're doing and if any mistakes are made, I can be there to correct it.

-"Cindy C"

jdesousa said...

I HATE LULU.COM. I ordered some porfolios but then received an email from lulu saying that there had been a problem with my order. No description of the problem was given in the email. I immediately contacted the service chat and they told me I had to wait 1-2 days to receive an email describing the problem. Who knows why they couldn't just tell me what was wrong during the chat. So I wait 1 day, 2 days, 7 days with no email. I had to return to the useless service chat and waste some more time just to find out the PDF file I submitted needed some flattened transparencies. They claimed they emailed at my gmail account, but no, that was a lie. For my trouble they offered to refund my order and send me a free copy. I received the "free" copy. It was bearable at beat, the print was grainy and the colors were WAY OFF. And, oh ya, they charged me for the copy. Went to customer chat again, but they couldn't seem to recall offering me the free copy. Mystery of all mysteries. Never again.

trojan said...

I have been having monumental problems with Lulu for about a year.
Their LiveHelp is a joke.
If you want any real help, use these Lulu phone numbers:
Phone:
919-459-5858
Fax:
919-459-5867

RLD said...

Lulu.com sucks - they could care less and did not even try to resolve my issues.

Anybody else people recommend?

cash said...

email to Lulu.com (since they appear to have dropped live online support)

You have royally screwed up this order. I can't begin to explain to you have upset i am at your company.

Before having you reprint this order, I contacted your online help. I was told to email your production department with the problems I saw on the first proof. Your production people NEVER returned my email. I proceeded with sending back a revised second version with two minor copy changes on two pages. I assumed your production people would review the problems I emailed and correct them on this edition. Apparently, your production people are asleep at the wheel and review nothing from your clients.

These are the issues with the last proof of the book you printed for me.

1. You ignored the change of title. It was greatly reduced to "Brown's Bulletin" so that the spine could be printed in gold. There should have been no problem with that name having enough space to appear on the spine. I correctly revised it in "My Lulu" and it appears correctly there and conforms to your requirements for having the title appear in gold leaf on the spine. Yet you did not put the title on the spine. Can you explain why?

2. You ignored the change of author's name. You again have "Bryan Brown" on the spine. It should be "Algie Brown". It also was changed correctly in "My Lulu" before I submitted this revision. Can you explain why you did not update the author?

3. AGAIN!, in spite of me emailing your production dept. (as per your online customer rep's suggestion), and telling them they incorrectly printed a greatly distorted image of the cover wrap artwork in the text section of the book. This they did on a single page in the back of the text section. Your people never contacted me about this or about the gold binding on the cover.) This time, the cover image is AGAIN printed in the text section of the book. However, this time it is in the front of the book and because of this, it has thrown the page layout off by a page and so every single page in the book is one page off. (Do you have a quality control department?!)

I see you no longer offer online help on your web site. Also, I find no phone number to call. This disturbs me greatly. I feel like I have been scammed out of a couple of hundred dollars from your business and have nothing to show for it.

As a result, I will be sending a copy of this email to Bruce King, the attorney general of the state of New Mexico, the attorney general of North Carolina, the Better Business Bureau and to my lawyer. I will also be posting this to every book publishing forum I can find if you do not fix these problems immediately and send me a correct copy without charge.

I would greatly appreciate someone in your company calling me immediately at 505 xxx-xxxx. I find your eliminating any online help troubling. Emailing you does apparently does no good since you appear to not answer your email.

I would hope you can fix your problems and get my client's book published quickly, correctly and without further screwup's on your part.

Sincerely;
Gary Cascio

cash said...

email to Lulu.com (since they appear to have dropped live online support)

You have royally screwed up this order. I can't begin to explain to you have upset i am at your company.

Before having you reprint this order, I contacted your online help. I was told to email your production department with the problems I saw on the first proof. Your production people NEVER returned my email. I proceeded with sending back a revised second version with two minor copy changes on two pages. I assumed your production people would review the problems I emailed and correct them on this edition. Apparently, your production people are asleep at the wheel and review nothing from your clients.

These are the issues with the last proof of the book you printed for me.

1. You ignored the change of title. It was greatly reduced to "Brown's Bulletin" so that the spine could be printed in gold. There should have been no problem with that name having enough space to appear on the spine. I correctly revised it in "My Lulu" and it appears correctly there and conforms to your requirements for having the title appear in gold leaf on the spine. Yet you did not put the title on the spine. Can you explain why?

2. You ignored the change of author's name. You again have "Bryan Brown" on the spine. It should be "Algie Brown". It also was changed correctly in "My Lulu" before I submitted this revision. Can you explain why you did not update the author?

3. AGAIN!, in spite of me emailing your production dept. (as per your online customer rep's suggestion), and telling them they incorrectly printed a greatly distorted image of the cover wrap artwork in the text section of the book. This they did on a single page in the back of the text section. Your people never contacted me about this or about the gold binding on the cover.) This time, the cover image is AGAIN printed in the text section of the book. However, this time it is in the front of the book and because of this, it has thrown the page layout off by a page and so every single page in the book is one page off. (Do you have a quality control department?!)

I see you no longer offer online help on your web site. Also, I find no phone number to call. This disturbs me greatly. I feel like I have been scammed out of a couple of hundred dollars from your business and have nothing to show for it.

As a result, I will be sending a copy of this email to Bruce King, the attorney general of the state of New Mexico, the attorney general of North Carolina, the Better Business Bureau and to my lawyer. I will also be posting this to every book publishing forum I can find if you do not fix these problems immediately and send me a correct copy without charge.

I would greatly appreciate someone in your company calling me immediately at 505 xxx-xxxx. I find your eliminating any online help troubling. Emailing you does apparently does no good since you appear to not answer your email.

I would hope you can fix your problems and get my client's book published quickly, correctly and without further screwup's on your part.

Sincerely;
Gary Cascio

SteveE said...

I recently ordered 3 photo books/ soft covers of the same design and photographs. I reviewed the books after receiving them. In all 3 books on the same images (where there is a monotone of 1 color such as a blue sky) there is a disturbing visual distraction of mottling and artifacts that show up. Where there is busy details- no problem but this is a big printing issue. I had some of these same images printed with Apple books and those same images from the same digital files looked great.

I immediately sent customer service an e-mail and they dragged their feet for over 2 -weeks in dealing with this problem. The 2nd to last e-mail asked me to take a picture of the problem so they can see what the problem is. If I was in a business where quality control was an issue, I certainly would not be asking the customer to be taking a macro close-up photo as the means to evaluating a printing issue. What if I didn't have the camera and lenses to photograph the problem? What if I photoshopped and enhanced the problem? I am a customer with a problem that they created, not a researcher being paid by them.

As a professional photographer, my work has been successfully printed by major US national magazines for both advertising and editorial content and annual reports for multi- billion dollar corporations over the course of 20 years. If the problem is Lulu's printing, why should I be required to do anything more than get an RMA number and free delivery return like most reputable national businesses do. I have already paid for shipping once, I have to pay again because of their QC issues? and now customer dis-service issues?

Their last e-mail finally sent me an address to return the books (at my own cost) so they can evaluate the problem. I will be contacting American Express to question the charge and yes, I will gladly return these books and probably have nothing to do with Lulu again. What a waste of time. Their idea of customer service is a dis-service. I always figured getting new customers was difficult but maintaining existing customers should be a top priority in most businesses, except with Lulu.

dbbjeepn said...

They SUCK BAD right now. I did manage to talk to a real person by calling 919-459-5858. Talked to 2 different people that were very helpful, and really cared about my problem and fixed it right then. If you can get to a real person I think they will help you until their web sight is fixed. Don B

Amanda said...

I have had no problems with lulu.com. i sucessfullly published my first novel, and have gotten many copies with no flaws. it is a 167 page book with cover art i uploaded and nothing has ever happened that i didnt see before. the cover came up on the cover designer, i saw my book before it was made by viewing it online. the only problem i have with lulu is that i couldnt find thier phone number for immediate response when a package was missing (FedEx's fault).

Ronni Bear said...
This comment has been removed by the author.
Ronni Bear said...

Has anyone succeeded in getting satisfaction with Lulu.com? I am so discouraged. They took my money for 50 books and sent 11 and will not respond to my emails or phone calls.

I do write a column for a newspaper and plan on letting the world know what kind of fraud they perpetrate on the unsuspecting, but I would be interested in a class action lawsuit.

Anyone out there who has had any resolution with Lulu??

Thanks!

bondjamesbond said...

Dog Ear sucks donkeys! Ha. My a-holes beat your a-holes. (Thanks, however, I was considering Lulu before reading this blog.)

sdesalvo said...

Yes, Lulu sucks.

I just finsished a book, formatted it, did a custom cover, made sure EVERYTHING confirmed to their detailed and obnoxious requirements.

I could not, for the life of me, upload on their main site.

Wanting to get the book done, I paid for a Publishing Pack. $400 down the drain, but I figured, if it got the book done, who cares?

I uploaded my files to their ~special~ site for those who buy publishing--and the waiting began.

Email is the only way to get through to them, and they do not respond quickly.

I wanted to Publish By You, but AFTER i already BOUGHT publishing, was told that they DO NOT OFFER Published By You anymore.

Long short, after a bunch of unanswered status emails, and waiting 4 weeks, I still never got a status on production, never got any proofs, never got an ISBN number, nothing.

$400, 4 weeks, absolutely no progress.

All of these online self-publishing companies are a scam.

I next tried Outskirts Press. Their site is even more confusing than LuLu, and the ups and extra charges for everything they could think of are all sort of displayed after you begin the purchase process. And, They hide their VERY HIGH per book costs by use of a "book calculator"--suffice it to say that these guys are about 1/3 more expensive than LuLu and others.

In addition to seeing if Outskirt Press does a damed thing, I have also uploaded my files and purchased a print run of my book through Instant Publisher.

We will see if I can get a single book in the next 6 weeks after spending more than $1100.00 with 3 different services.

To put this in perspective:
1. I wrote the book.
2. I formatted the book.
3. I edited the book.
4. I made sure the cover and book itself conformed to their very technical and pain in the ass requirements.

THEY (LuLu):
1. Took my money.
2. Ignored me.
3. Are ignoring my request for a refund.

The Outskirts Press operation seemed good at first, but I was REALLY turned off by the checkout process....Want us to lift a finger? $50.00---Want us to lift our other finger? $15.00---Want us to take a step forward? $99.00.

Seriously, LuLu has a beautful ewb site, but i think that this self-publsihing stuff s for the birds. At times like this, I wish I could find a brick and mortar self publisher here in Chicago, and I'd even be willing to pay $5 per bok for my short book--just to know that I would get a real person, a deadline, and some goddamned accountability!

UGH.

Ronni Bear said...

sdealvo said "Email is the only way to get through to them, and they do not respond quickly."

They still never responded to my 3-4 emails sent months ago. Not one word. I did use the phone number found but no response to that either. I know it is because I refused to pay for their services when I could do everything on my own.

I do not understand why they do not care enough to respond to a customer to keep the orders coming, OR . . . why they have never been sued before for their practices.

When people ask where to go, I steer them away from Lulu. Lulu will eventually kill themselves with their shoddy (and I think illegal in some cases) business practices. What a shame, because with a little customer service, they could be #1 in this field.

attorneybirnie said...

I just spent a ton of time navigating the Lulu site to find contact info, which is nowhere to be found. That's the deal breaker right there...you don't need to go any further. Anyone who has no phone customer support screams AVOID! to me. Now, all the Lulu sucks aside, can someone provide a reference to an excellent self-publishing site?

Camellia said...

Lulu ripped me off. I'm a college student who was looking to publish my book and the quality of the book was horrible. all they did was staple the pages together... not even a real binding. If you want to publish a good book with proper binding please check out www.blurb.com. I just published a poetry book there and I was completely satisfied. Also the pricing is very reasonable. You can get published for as low as $4.95. It's very worth it.

Curtis said...

I have spent $369 and put in a lot of hard work for absolutely nothing. I heard about them through my COSTCO membership. Please be warned this is a terrible website with horrific service!!

Curtis said...

I spent $369 and put in a lot of hard work to receive absolutely nothing from Lulu. I wish I had read this prior to signing up. Their idea of customer service is horrific. Perhaps we should all start writing their product partners such as Amazon and Barnes and Noble to get some results. I heard about them through my membership at COSTCO. They don't deserve to be in business anymore.

poor bob said...

I wish I would have found this site months ago. I also Paid $369.00 for poor service. I went to schedule a book signing at my local Barns and Noble, I found that my book no longer comes up on there web site. It was also dropped from Google's search engine.
What is going on here?
Lulu pull your head out! That brown you see is not the back of a UPS truck!!!

nada said...

AGREED. I wish there was a way to really let people know about the absolute incompetence of the business, as well as their customer service.

Ronni Bear said...

Been more than six months now since I left repeated phone messages and sent emails to them. They still have not responded. Amazing they stay in business and even more amazing all the people who are happy with them. They have to be the ones who purchased the expensive publishing packages and actually have a rep to talk to. They rest of us can go hang. At least I never paid them anything up front.

Kate said...

I wonder why someone doesn't organize a class action lawsuit against LULU.com.

I have published five books with Bantam, Doubleday, Dell, Simon & Schuster etc. This is my first print on demand book (with LULU). There have been many problems.

My primary complaints are that they say on the screen that they have sent me checks for books they have sold, but the checks have never come.

Second, they list certain sales as having taken place (8 in one case) but list the revenues due me at less than one quarter what they ought to be.

There is no one from LULU to discuss this with; calls go unanswered, e-mails not answered. How do they get away with this outright fraud?

I have spoken at length with Amazon and Createspace about this since LULU has some sort of relationship with Amazon (they promise you will be listed on Amazon) and Amazon's good name may be tarnished by LULU. -- Kate Decker

Kate said...

I wonder why someone doesn't organize a class action lawsuit against LULU.com.

I have published five books with Bantam, Doubleday, Dell, Simon & Schuster etc. This is my first print on demand book (with LULU). There have been many problems.

My primary complaints are that they say on the screen that they have sent me checks for books they have sold, but the checks have never come.

Second, they list certain sales as having taken place (8 in one case) but list the revenues due me at less than one quarter what they ought to be.

There is no one from LULU to discuss this with; calls go unanswered, e-mails not answered. How do they get away with this outright fraud?

I have spoken at length with Amazon and Createspace about this since LULU has some sort of relationship with Amazon (they promise you will be listed on Amazon) and Amazon's good name may be tarnished by LULU. -- Kate Decker

Donald said...

I too have placed orders with Lulu, paid for next day delivery and I'm still waiting, 6 weeks on!

Recommendation: DO NOT USE LULU.

Donald

. said...

So lulu.com is horrible.... any other suggestions as to where I might publish a book?

sdesalvo said...

I am using Mira Digital Printing right now, and I am quite happy with the results.

LULU SUCKS. I STILL have not gotten a refund.

khucke said...

I think I'm way late on this thread, but I was searching to see if others have had problems with Lulu. They are screwing me over on my commission. I happen to know I've sold more books than what they are saying I did. I feel we should be an email generated every time we sell a book. However, that's not the case. I feel it is only so they can skim off the top, if you will, and take our money because they know we don't know who all has bought it. I have emailed them several times to no avail. I do want to take this further. I would love to get this out to the public, to make sure people are aware of their fraud and I also would like to take this to a lawyer. They are fraudulent! Do not use them!!

Joe Holmes said...

Is anyone else not being paid authors royalties? I have had my book on Lulu for a year and absolutely no sales recorded by them. I just spoke to a Cousin who said she bought a copy several months ago. Lulu has not credited my account with her purchase nor paid me. It makes me wonder how many sales I have had that they are not paying me for. Are there others with this problem? Has anyone considered or started a class action suit? If so please contact me.
Joe@finditmall.com
http://joeholmes.info

Jean Eisenhower said...

I too have wondered how many books of mine were sold, but their accounting is simply "not transparent." But their deal with Amazon is the worst: Amazon prints a cheaper version of it (the quality I haven't seen yet - probably don't want to), and if it doesn't sell right away, they drop the price to whatever they want. I just found them offering my $19.95 book (called "great literature and an important historical document" by a former White House appointee, and "destined to be a classic" and other great blurbs from nationally recognized folks) at $1.81 plus shipping! Less than my Lulu wholesale, obviously. I'll order one today and see how bad it looks. I am definitely interested in a class action lawsuit. Jean Eisenhower, author, RattleSnake Fire (www.rattlesnakefire.net)

Miranda Castro said...

i am so grateful for this site and the comments - i had almost signed up at Lulu but had questions and could not (and i tried really really hard) get any answers/any customer service of any kind (including via their so-called 'beta live chat' which was worthless)
i am looking for an e-publishing company - my books are in print with mainstream publishing companies but i own the electronic rights and want to sell through itunes/amazon etc.
is there a company that specializes in electronic publishing - that can help me with this - i will need a new isbn# ... i have the book full formatted as an epub document
i don't want to make any stupid (or expensive) mistakes
thanks for any words of wisdom!
miranda

geoffrey said...

I've had quite a few books printed with Lulu- All Okay but don't use one of their so called experts by the name of Tinhorn. I don't know if they are still around but if they are; beware. Also I'm a bit peeved they haven't a help line. They must be losing business because I'm having problems making mu print ready file. When I Download and Review some of the chapter heading have slipped out of position. It's not that I'm new to the process so if anyone at Lulu is reading this perhaps they can email me on g.boxer@bigpond.com

Thanks

Rotolo Media said...

I am a publisher of 20+ years so I've adapted from traditional offset print runs to new POD business models. I've used CreateSpace and Lulu and Lightning Print, and all I can say is that Lulu SUCKS!!! Unless you're a masochist and enjoy mental anguish and wasting tons of time and money- DO NOT USE LULU! There is absolutely nothing Lulu can do for you that is worth committing your content to them. Why do business with a company that won't dignify the relationship by speaking to you over the telephone? Remember that archaic device that you actually speak into and in real-time the person on the other end can hear your words and the incredible frustration in your voice? Lulu-- can you hear me? Invest in a telephone system.

Joe Holmes said...

Hi I have contacted an attorney and we are considering a class action suit against Lulu if we can find enough people interested. If anyone is interested please contact me, or if you know of one already started let me know.

I have had a book on lulu for a year and proof of several sales and Lulu records zero sales. I contacted them and they promised to credit me for the one I reported. It never happened and I have proof of additional sales, still zero credited to me.
JoeHolmes.info joe@finditmall.com

Joe Holmes said...

I have had my book on Lulu for a year with proof of some sales. Lulu has credited me for zero sales. When contacted they promised to fix it. It never happened even with more sales which I can prove.

I have an attorney who will file a class action suit if I can collect others who have similar problems. If someone has already started one please let me know, otherwise contact me so we can proceed with a class action suit.

The attorney will need proof of sales for each claimant.

email joe@finditmall.com
web site joeholmes.info

Antonio said...

I purchased a couple of sets of e-books from Lulu within a period of a few weeks. When I attempted to download the last set of e-books one e-book failed to download (numerous attempts). I e-mailed customer support (yes, totally ineffective) and it took days to receive a reply. When the reply finally came it consisted of a long list of self-help links, which of course I had already went through (due to my long wait for assistance). The above stated initial reply stated that I could email him/her back if the links failed to provide a fix to my problem, which I did and received NO reply. I continued to e-mail the rep and Lulu customer service, you guessed it right, without receiving a reply. This incidence forced me to use the Better Business Bureau (BBB) in an effort to attain a refund. This is ridiculous behavior from a company, especially from a company of this size. Unfortunately, Lulu has 157 complaints within the BBB website database! Continued behaviors such as these displays an intent to capture profits (defraud customers) with minimal output with regard to products and/or services. Unbelievable!

click9000 said...

The reason I like to use LuLu is it may help to publish to iBook store. It turns out they reject every book I submit when their "QA" telling you a blur reason what went wrong. Even I am very sure there is nothing wrong with my epub files or information. (for example, they told me ePub NCX error when there is nothing wrong)
So right now they don't even bother to email you when it was ejected from "iBook store checking process" (I believe it was not even through Apple iBook store process yet)
The reason they doing this is they try to make money by your using their revising/"guarantee" service to publish to iBook store.

YES, LULU REALLY SUCKS.

Unknown said...

I am using Lulu to print my yearbook, I ordered it three weeks ago and they still haven't printed it. There is a telephone number, but it is all answering machines and even the OPERATOR won't answer. This is extremely frustrating. I don't know what to do.